Returns & Refunds Policy

At Carstomize, we want you to shop with confidence. If you’re not satisfied with your purchase, we’re here to help.

14-Day Return Window

You may return an item within 14 days of receiving your order, provided the item meets the conditions below.

To qualify for a return:

The item must be unused and in its original packaging

All accessories and components must be included

The product must be in resellable condition

Items that are damaged, used, or missing parts may not qualify for a refund.

For hygiene and safety reasons, some items cannot be returned:

Cleaning cloths

Opened car care chemicals

Used brushes or sponges

Items with obvious signs of use

Electrical or tech products that have been tampered with

If your product arrives damaged or defective:

We will replace or refund the item as quickly as possible.

If you receive the wrong item or something is missing from your package, notify us within 48 hours so we can resolve it immediately.

Once we receive and inspect your returned item, we will:

Refunds are issued to your original payment method.

If the item is defective or incorrect → Carstomize covers all return costs
If the item is unwanted or ordered incorrectly → Customer covers return shipping

We offer exchanges for:

Incorrect size (for applicable products)

Wrong item received

Defective items

Subject to stock availability.

Orders may be cancelled before they are shipped.
After shipment, standard return rules apply.