Privacy Policy
Carstomize is committed to protecting your personal information and ensuring a safe and secure shopping experience.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
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Name
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Phone number
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Delivery address
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Order details
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Payment information (processed securely by Shopify’s payment system)
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WhatsApp or email communication (if applicable)
We do not store your card details.
All payments are processed securely through Shopify’s checkout providers.
2. How We Use Your Information
We use your information to:
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Process and deliver your order
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Provide tracking updates
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Respond to support queries
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Improve our store experience
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Prevent fraud or misuse
We do not sell or share your information with third parties except for:
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Delivery couriers (to deliver your order)
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Payment processors (to process secure payments)
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Shopify (to host and operate our store)
3. WhatsApp Communication
By messaging us on WhatsApp, you agree that Carstomize may:
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Reply to your message
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Send tracking updates
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Assist with support and returns
We do not use WhatsApp for marketing messages unless you request it.
4. Cookies
Our store uses cookies to:
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Keep your cart saved
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Improve browsing performance
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Analyse site activity
Cookies do not collect personal information.
5. Data Protection
We take reasonable steps to protect your data, including:
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Secure checkout
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Encrypted communication
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Restricted staff access
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Shopify’s global security standards
6. Your Rights
You may request at any time:
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A copy of your stored information
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Correction of incorrect details
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Deletion of your data (unless needed for past orders)
To request changes, contact us on WhatsApp: +27 81 381 0504
7. Changes to This Policy
We may update this Privacy Policy as our store grows or when laws change.
Updates will always be posted on this page.
8. Contact Us
If you have any privacy concerns or questions:
📱 WhatsApp: +27 81 381 0504
We respond within 24 hours.